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How link inatogel Protects Your Personal Data

At link inatogel, your personal data is handled with clear purpose and strict limits — we collect only what we need to operate your account, process deposits via…

Data collected with purposeDANA, OVO, GoPay & QRIS transaction privacyAccount data retention policyYour right to access and correct dataJakarta & Surabaya region applicability
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link inatogel How link inatogel Protects Your Personal Data
CONTACT OUR TEAM

Reach Us About Your Privacy Rights

If you want to request access to the personal data we hold, ask us to correct inaccurate records, or raise a concern about how your information has been used, our privacy support…

Live Chat Start a live chat session directly from the site — available every day, 07:00 to 23:00 WIB, for privacy queries, data access requests, and account record corrections.
Email Support Send your data request or privacy concern to our dedicated email address found in account settings. We respond within 48 hours and confirm receipt by return email.
WhatsApp 24 Jam Our WhatsApp line runs around the clock for urgent privacy matters. Share your registered account email and we will locate your data record and respond without delay.
HOW WE HANDLE DATA

Browse Our Six Data Handling Commitments

Our approach to your personal data is built around six specific practices that govern how information moves through the platform — from the moment you register through every DANA, OVO, GoPay or…

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve page load times. You can disable non-essential cookies in your browser settings without losing account functionality or payment access.

Account Security Measures

Your account password is stored as a one-way hash — we cannot read it. Suspicious login attempts from unrecognised devices trigger an automatic email alert to your registered address within seconds.

Payment Data Handling

DANA, OVO, GoPay and QRIS transaction IDs pass through PCI-compliant processors. We retain only the reference number and amount — your full wallet credentials are never stored on our servers.

Data Retention Period

Account records are kept for as long as your account remains active, plus a further 24-month period after closure. After that window, personal identifiers are deleted from our primary database.

Third-Party Data Sharing

We share data only with payment processors, identity-verification services, and fraud-detection partners. Each partner is bound by a data-processing agreement that mirrors our own privacy standards.

Your Right to Request Changes

You may request a copy of all data we hold on you, ask for corrections to inaccurate fields, or request deletion where local law permits. Submit the request via live chat or email and we handle it within 48 hours.

Check Answers to Common Privacy Questions

The questions below come from real account holders asking about their data rights, how transaction records are stored, and how to update or remove their information. If your question is not covered here, our live chat team is available from 07:00 to 23:00 WIB daily and our WhatsApp line runs continuously.

We collect your name, email address, date of birth, and device information at registration. Once you transact, we also record payment method references (DANA, OVO, GoPay or QRIS), transaction amounts, and session timestamps for account security purposes.

Send a request via live chat or the support email in your account settings. Include your registered email address so we can locate your record. We will send a structured data summary within 48 hours of receiving your request.

Yes, where local law permits. Submit a deletion request through live chat or email. We will remove personal identifiers from our active database, though some transaction logs may be retained for regulatory reporting during the 24-month post-closure retention period.

Only with the payment processor handling that specific transaction and our fraud-detection partner. We share the minimum data necessary — typically a transaction reference and amount — and never sell payment data to advertisers or unrelated third parties.

We retain your account records for 24 months after closure. After that period, personal identifiers such as your name, email and device data are deleted from our primary database. Payment reference logs may persist in encrypted archives as required by local law.

We will notify you by email to your registered address within 72 hours of confirming a breach that affects your personal data. The notification will describe what data was involved, the steps we have taken, and what you can do to secure your account.

Yes. Log in, go to your account settings, and update fields such as your email address directly. For name or date-of-birth corrections, contact live chat between 07:00 and 23:00 WIB and our team will process the change after identity confirmation.

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